All Creadores Jewellery products come with a limited time warranty from the date of purchase for all manufacturing defects only. All products that are deemed to be faulty, as the result of a manufacturing fault, will be repaired at no extra cost to the customer. Repairs can take up to 3-4 weeks.
In the case of a manufacturing fault, please contact Creadores Jewellery and:
- Provide your order #
- Your full name and address
- Photographic evidence with a brief description of the fault.
Under no circumstances will any worn piece be replaced or refunded.
Customers are advised that mishandling and wear-and-tear during the course of normal use is not considered a fault, as all Creadores Jewellery is fair in nature and should be handled carefully.
Products that are no longer covered by the Creadores Jewellery warranty, or are damaged because of mishandling or mistreatment, will not be eligible for a replacement. Customers can however opt to have their item repaired for an additional fee plus shipping which will be invoiced to the customer via email and commenced once payment is received.
Please note that mishandling includes mishandling by the customer, shipping, accidents, exposure to the elements, abusive knocks, normal wear and tear, exposure to abrasive surfaces, scratches, ageing & natural tarnishing. Any Creadores pieces returned to Creadores will be assessed by an accredited jeweller into the nature of any mishandling.
- Creadores Jewellery will gladly offer an exchange or online credit note on all orders should you change your mind within 30 days from the purchase date.
- Creadores Jewellery does not issue refunds for change of mind or incorrect ring sizing. In any case of refunds on items, shipping as part of the original order is not refunded. All product sizing and details are thoroughly described in the respective product descriptions and therefore returns will not be accepted for failing to consult this information.
Creadores Jewellery will only accept exchange for the following:
- Items in their new, original condition i.e. have not been worn, damaged & are returned with original packaging
- Items within the 30 day returns time frame
- Items that are not earrings or studs due to hygienic reasons
- Should any Creadores Jewellery item be returned not within the above frame, the goods will be shipped back to the customer.
All returns are at the expense of the customer and under their responsibility until the goods are successfully delivered to Creadores Jewellery.
To arrange a return, please contact Creadores Jewellery at info@Creadoresjewellery.com